Delivery & returns

Delivery

I currently sell ready-made items and deliver to UK addresses only. Delivery costs £2.90 per order using Royal Mail Tracked 48.

Orders are dispatched within 1–3 working days of payment being received. Dispatch working days are Monday to Friday, excluding bank holidays.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch, including Saturdays. This is an estimate rather than a guaranteed delivery date; the dispatch period is additional.

If your order is delayed or has not arrived, contact isabel.fr.designs@gmail.com so I can investigate with Royal Mail. I remain responsible for the goods until you, or someone you nominate, receives them. Orders will be delivered within 30 days unless we expressly agree another timeframe. Your legal rights if delivery is late or goods are lost are unaffected.

Changing your mind

You can cancel an online order without giving a reason at any time before delivery and up to 14 calendar days after the day you receive it. If an order is delivered in separate parts, this period starts after you receive the last item.

To cancel, email isabel.fr.designs@gmail.com or write to the address below with a clear statement that you wish to cancel. Please include your name, order reference if available, and the items concerned. You may use the cancellation form below, but you do not have to.

After telling me you wish to cancel, send the goods back within a further 14 calendar days. You pay the direct cost of return postage for a change-of-mind return. Please package the goods securely; keeping proof of postage is recommended.

You may inspect the goods as you would in a shop. I may reduce the refund to reflect any loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of your right to cancel.

Refunds

For a cancellation of the whole order, I will refund the item price and the standard outward delivery charge. Refunds are made using the original payment method, unless you expressly agree otherwise, with no refund fee.

I will refund you within 14 days of being told about your cancellation. Where goods have been dispatched, I may wait until I receive them back or you provide evidence of sending them back, whichever happens first.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty or is not as described, email isabel.fr.designs@gmail.com with the details. Photos can help me resolve the issue, but are not a condition of your statutory rights.

You normally have a short-term right to reject faulty or misdescribed goods within 30 days of delivery for a refund. After that, you may be entitled to a repair or replacement and, in appropriate circumstances, a price reduction or refund. I will cover reasonable return costs for faulty, damaged or incorrect goods; please contact me to arrange the return.

The change-of-mind time limits do not restrict your rights concerning faulty goods. Sale items have the same statutory rights as full-price items. Nothing in this policy limits your rights under UK consumer law.

Returns address

Questions about delivery or returns? Email isabel.fr.designs@gmail.com.